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Australian Small Business Advisory Services - Client Experience Survey

Thank you for taking a few minutes to provide your feedback on the business advisory services you participated in. We care about the quality of your experience as a client of the Australian Small Business Advisory Services (ASBAS) programme.

We appreciate your feedback and the collated information collected may be passed to the Australian Government, where it will help shape the future direction of the programme and small business policy.


Please tick all of the service types you received through the ASBAS programme:
  One-on-one advice
  Virtual/online meetings
  Small Group training
  Access to mentoring networks

Please tick all business issues you received advice on from your ASBAS advisor:
  Business planning   Disaster recovery plan   Succession planning
  Financial advice   Intellectual property   Access to legal advice
  Human resources   Entering new markets   Feasibility of new business ideas
  Local issues affecting business   Government regulations   Government business initiatives
  e-Commerce   IT and/or broadband issues   Adopting technology to assist business operations
  Referrals to other providers for specialist advice (e.g. legal, accounting, IT etc.)   Other

Instructions
For each of the following sets of questions, please select the rating that best corresponds to your experiences during your session(s).

On a scale of 0-10, with 0 representing 'not satisfied at all', 5 representing 'neither satisfied nor dissatisfied' and 10 representing 'completely satisfied', please rate your experience with your ASBAS advisor:

On a scale of 0-10, with 0 representing 'not satisfied at all', 5 representing 'neither satisfied nor dissatisfied' and 10 representing ''completely satisfied', please rate the fulfilment of your expectations and overall experience:

On a scale of 0-10, with 0 representing 'would not recommend', 5 representing 'unsure if would recommend/not recommend' and 10 representing 'would definitely recommend' please rate: